RETURN POLICY
Returns & Exchanges
Because each piece is handcrafted art, we do not accept general returns or exchanges. However, your customer satisfaction matters to us. If your item arrives damaged or there is an issue with your order, please contact us within 7 days of delivery. Be sure to include photos so we can review and make it right. If approved, we may offer a replacement, a repair, or a refund, depending on the situation.
Non-Returnable Items
The following items are not eligible for return, as we prioritize customer satisfaction: custom or personalized orders, items made specifically upon request, and digital or DIY kits once opened. These handcrafted art pieces are created with care and are tailored to individual preferences.
Order Issues
If something isn’t right, please reach out. Your customer satisfaction is our priority, and we want you to love your handcrafted art piece. We will do our best to resolve any concerns you may have. Contact: shop@jessicasjeweledart.com
Custom Order Payment Policy
All custom, bulk,and personalized orders require payment in full at the time the order is placed. Production will not begin until payment has been received and all design details have been approved by the customer.
Because custom items are created specifically for the customer, custom-order payments are nonrefundable once materials have been purchased or production has begun. Customers are responsible for reviewing and approving names, spelling, colors, photographs, measurements, and other customization details before production begins.
For approved schools, businesses, and organizations, an official purchase order or written payment authorization may be accepted in place of advance payment at the discretion of Jessica’s Jeweled Art LLC.